Refund policy

At The Pure, we are committed to providing our customers with high-quality skincare and cosmetic products. If you are not completely satisfied with your purchase, we offer a 10-day return policy from the date you receive your order.

Eligible Returns

To be eligible for a return, the product must be:

- Unused and unopened
- In its original condition
- In its original packaging, including all accessories and components
- Free from any damage caused after delivery

For hygiene and safety reasons, products that have been opened, used, or damaged cannot be returned.

Initiating a Return

To request a return, please contact us at thepureofficial1@gmail.com within 10 days of receiving your order. Please provide your order details and the reason for the return.

Once your request is approved, we will provide you with instructions on how to return the product.

Refunds & Exchanges

Once we receive the returned product, it will be inspected to ensure that it meets our return eligibility requirements.

If your return is approved, we will process your refund to the original payment method. Alternatively, an exchange may be offered where applicable.

The time required for the refund to appear in your account may vary depending on your payment provider.

Return Shipping Costs

The customer is responsible for the shipping costs associated with returning a product. The Pure does not provide prepaid return shipping labels, unless the return is due to an incorrect, defective, or damaged product received from us.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at thepureofficial1@gmail.com as soon as possible after receiving your order. We will review the issue and provide an appropriate resolution.

Disclaimer

The Pure reserves the right to reject returns that do not meet the requirements outlined in this policy.

We also reserve the right to modify or update this Refund & Return Policy at any time. Any changes will be reflected on this page.

If you have any questions regarding our Refund & Return Policy, please contact us at thepureofficial1@gmail.com.